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Email us any questions or concerns. Unfortunately we cannot provide vacation quotes through email. If you need a quote please feel free to call us.
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We are available by phone Mon-Sat 8AM to 10PM EST and Sun 8AM to 9PM EST.

Vacation Planning assistance or questions (800)-711-0080

Groups of 10 or more rooms contact (800) 224-4489 (option#3)

What is a Universal vacation package?
Universal vacation package combines hotels with theme park tickets, transportation, dining options, area attraction tickets, and more options to create the ideal vacation.
Why should I purchase a Universal vacation?
One of the best ways to experience all the thrills and adventures of a trip to Universal Orlando Resort is with a vacation package that's fun and convenient. Listed below are 3 more reasons to purchase a Universal vacation.
  • All In One Easy Transaction. Vacation packages are easy. Creating your ideal vacation is quick and easy. You stay where you want, and do the things you like to do. Start with our vacation inclusions - Choose from multiple hotels and resorts, and your Universal theme park passes. Then, add additional attraction tickets, show tickets, ground transportation options, and more. It's all up to you. And, it's all done in one place.
  • Excellent Value. Save money when you book your hotel, ticket, and more together as a vacation. We strive to bring these selections to you at a more attractive price than if you purchased them individually. You benefit with unbeatable, special reduced rates, free nights, online booking savings, other discounts, and extra values.
  • Quality Product. A dedicated team personally inspects each of our hotels, resorts, transportation, and feature attraction partners with formal, on-site evaluations. Only those quality partners that measure up to our standards become part of the vacation product we offer to you.
How do I make my vacation reservations online?
Universal Parks & Resorts Vacations enables you to search hotel availability, create your travel itinerary, email an itinerary, and confirm a reservation. Use the reservation tool on any page to start your search. You can also use the How to Book section to review the steps for searching for a vacation package.
What is a Promotional Code?
A Promotional Code identifies special offers or vacation packages. If you have a promotion code, be sure to enter it in the reservation tool before hitting Search. If you do not have a promotion code, simply ignore the Promotion Code field, and continue building your vacation!
What is Universal Express Plus? How can I get it?
Universal Express Plus allows you to skip the regular lines at all of the major attractions at Universal Studios and Universal's Islands of Adventure. With just one pass, you can ride the attractions when you choose without return times or having to worry about the availability of multiple passes throughout your visit. The Universal Express Plus pass gives you access to a separate queue in which you can expect significantly shorter wait times, giving you more time in your day to experience more of the attractions. Each Universal Express Plus pass is valid for 1-Day at 1 Universal Orlando theme park.
Where can I find information about Annual Events?
You can find Annual Event information on the home page. Under the reservation tool, you will see a button that reads "View all of Universal Orlando's Annual Events". Click on that button, and you will see all of the Annual Events Universal offers.
Where can I find your discounts or Specials?
We offer a variety of different discounts or specials that constantly change. You can find our best deals by clicking on the button in the top navigation bar that reads "Hot Deals." We are constantly updating our offers to show the best Universal vacation deal. We also offer exclusive activities that you can only purchase through Universal Parks & Resorts Vacations, including Universal Express Plus, Early Park Admission, and Character Breakfast. Keep checking back to see the latest Hot Deals we have for your Universal vacation.
How do I book a vacation for ten or more rooms?
If you are planning a group vacation and need ten or more rooms, call our Groups Department at 1-800-447-0663, Mon-Fri 9:00AM-5:30PM EST. One of our Groups Department representatives will be happy to make your travel arrangements for you.
How do I make special room requests?
Contact Universal Parks & Resorts Vacations' Customer Service department (1-800-711-0080) to make special room requests.
What methods of payment can I use?
You can use any of the following credit cards: MasterCard, Visa, American Express, and Discover.
How do I know my online transaction is secure?
We utilize Verisign to encrypt and protect your personal information. Verisign keeps the data private and confidential between your computer and Universal Parks & Resorts Vacations. This technology makes it safe to transmit your credit card number over the Internet. Look for two security icons: the "s" after "http" in the address line and the lock in the top menu bar and bottom status bar of your browser in Netscape (or in the bottom status bar only in Internet Explorer).
How will I receive my reservation confirmation?
When you purchase your Universal Parks & Resorts Vacations package online, your credit card is processed immediately and a confirmation is sent via email for your records. The confirmation will be sent to the email address you entered when completing the booking. Occasionally, email confirmations do not successfully reach their recipients. If you do not receive an email confirmation within ten minutes, you can contact our Customer Service department at 1-800-711-0080 for additional assistance.
How do I change my reservation after it is booked but prior to travel?
Contact us by emailing Reservations@universalorlando.com to revise your reservation. Changes cannot be made less than three business days prior to departure. Changes made more than three business days prior to your departure date will be subject to applicable revision fees. Read our Terms and Conditions for information on our revision policies.
How do I cancel my reservation?
You can access a booked reservation by clicking the View Your Reservation button located at the bottom of every page. Follow the instructions to cancel your reservation. Be sure to read our Terms and Conditions for information on our cancellation policies.
I forgot my password. What do I do?
If you forget your password, we can send you a reminder via email. Click View Your Reservation to retrieve your reservation. Click the email link to request a password reminder.
My computer uses a pop-up blocker. Will this affect how I use this web site?
A "pop-up blocker" is software your computer uses to disable any advertisements or windows that may appear when you use the Internet. This web site uses some pop-ups to provide additional information and to allow you to email travel itineraries. However, you can still confirm reservations, even if your computer uses a pop-up blocker.

As a general rule, if you click an item in the web site and the item does not appear, your computer's pop-up blocker may be preventing the item from displaying. You may want to temporarily disable the blocker, so that you can see the missing item.
 
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